Discord and chaos created by new management cause Owen to quit amid rumors that Jackson wants to fire him. Cristina, Meredith, Alex and Jo have to juggle their transplant surgeries when there aren't enough ORs due to lack of nursing staff. Dr. Bailey encourages Jackson to revisit the inane hospital policies implemented by Pegasus. After overhearing Richard and Catherine argue, Jackson finds his voice in running the hospital. At the board meeting, Jackson proposes the hospital be renamed 'Grey-Sloan Memorial Hospital'.